Privacy policy.

Who we are

This website is run by Innovia Marketing, a digital marketing agency based in Jalandhar, Punjab, India. In this policy, "we", "us" and "our" mean Innovia Marketing. This policy explains what personal information we collect through innoviamarketing.com, why we collect it, and what you can ask us to do with it.

What we collect

We only collect information you choose to give us, plus basic technical information that every website receives.

• Contact form: your name, phone number, email address, business name, the service you're interested in, and anything you write in the message box. When you send the form, these details are emailed to us. The form doesn't store your details on our website.
• WhatsApp, phone and email: whatever you share with us when you contact us directly.
• Technical information: such as your IP address, browser type, device and the pages you visit. Our hosting provider records this automatically to deliver and protect the website.

How we use your information

• To reply to your enquiry and talk to you about the services you asked about.
• To prepare proposals, plans and quotes for your business.
• To provide our services if you become a client, including reports and updates.
• To understand how visitors use our website so we can improve it.
• To keep the website secure and prevent spam.

We don't sell your personal information, and we don't add you to a mailing list unless you ask us to.

Services we use

When you send our contact form, your details are passed to Web3Forms, a form service that emails them to us. Web3Forms handles them under its own privacy policy.

If you message us on WhatsApp, your chat is covered by WhatsApp's own privacy policy. WhatsApp is run by Meta.

Our website is hosted and protected by Cloudflare, and it uses Google Fonts to display text. These providers only receive what they need to provide their service, and they process it under their own privacy terms.

Cookies

Cookies are small files stored by your browser. Our website doesn't use advertising or tracking cookies. Our hosting provider may set a small security cookie to protect the website from spam and automated attacks.

You can block or delete cookies in your browser settings. The website will still work. If we start using analytics or other cookies in the future, we'll update this policy.

How long we keep your information

We keep enquiry details for as long as we need them to reply to you and follow up on your enquiry. If you become a client, we keep your information for as long as we work together and for as long as the law requires afterwards, for example for tax and accounting records. When we no longer need it, we delete it.

How we protect it

We take reasonable steps to keep your information safe, including secure connections (HTTPS) on this website and limiting who can access enquiry details. No website or online service is completely secure, so we can't promise absolute security, but we work to protect what you share with us.

Your choices and rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you,
• correct or update it,
• delete it, where we don't need to keep it by law,
• stop contacting you.

To make a request, contact us using the details below. We'll reply as soon as we can.

Links to other websites

Our website and blog link to other websites, such as Google, WhatsApp and social media platforms. We aren't responsible for how those websites handle your information, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page.

Contact us

If you have a question about this policy or your information, get in touch:

• Email: mail@innoviamarketing.com
• Phone and WhatsApp: +91 94636 37435
• Location: Jalandhar, Punjab, India